Refund Policy

1. Eligibility

• New customers: Refund requests must be submitted within 48 hours of your first successful payment.
• One refund per customer: Each account is eligible for a refund at most once. Subsequent purchases are non-refundable.
• Service must not be abused: Accounts found in violation of our Terms of Service at the time of the refund request are not eligible.
• Verified payment: The payment must have successfully cleared and settled. Pending or failed transactions are not eligible.
• Addon services: Additional purchased add-ons (extra IP addresses, license keys, etc.) are non-refundable once activated.

2. Refund Process

• Contact our support team via live chat, email at [email protected], or through your account dashboard within the eligibility window.
• Include your account email address and the reason for your refund request (optional: we don't require one, but feedback helps us improve).
• We will process eligible refund requests within 3–5 business days of approval.
• Refunds are issued to the original payment method. Crypto payments are refunded in the equivalent USD amount at the time of processing.
• Once a refund is processed, your Services will be terminated within 24 hours.

3. Non-Refundable Items

The following are not eligible for refund under any circumstances:

• Requests made after the 48-hour eligibility window has passed.
• Accounts that have received a previous refund.
• Domain names, SSL certificates, software licenses, or other third-party products.
• Setup fees, one-time configuration charges, or managed service fees.
• Add-on services that have been activated or used.
• Downgrades or partial refunds for unused time on non-eligible accounts.

4. Chargebacks & Disputes

We encourage all customers to contact us directly before initiating a chargeback or payment dispute with their bank or payment provider. Filing a chargeback without first contacting support may result in immediate account suspension and permanent disqualification from future GhostRDP Services. We will contest all illegitimate or fraudulent chargebacks and reserve the right to pursue recovery of associated fees.

5. Cancellations

You may cancel your Services at any time through your account dashboard or by contacting support. Cancellations become effective at the end of the current billing period, so you will retain access to your server until the period expires. Cancellations do not automatically trigger a refund; you must submit a separate refund request within the eligibility window if you wish to receive one.

6. Partial Refunds

GhostRDP does not issue partial refunds for unused time outside of the initial eligibility window. If you cancel mid-cycle, your Services remain active until the end of the billing period, and no credit or prorated refund is issued. We strongly encourage you to take advantage of our 48-hour refund window if you have any concerns about the Service early on.

7. Contact

If you have questions about this Refund Policy or want to submit a refund request, please reach out to us at [email protected] or via the live chat widget on our website. We aim to respond to all refund-related inquiries within 24 hours.