GhostRDPGhostRDP help center
Answers about accounts, Windows RDP, Linux VPS, billing and privacy. Can't find what you need? and we reply within hours.
Getting started
How do I create an account?
Sign up in the client area at my.ghostrdp.net/register. You only need a username, an email address, and a password.
How long does deployment take?
Most servers are provisioned automatically within 2–15 minutes of payment confirmation. You'll receive credentials by email.
What payment methods do you accept?
Cryptocurrency (BTC, ETH, USDT TRC-20, LTC, XMR, and more) through our payment processor Cryptomus, or your account balance.
Is there a trial period?
We don't offer free trials, but new customers are covered by our 48-hour refund policy, no questions asked.
Windows RDP
How do I connect to my RDP server?
Open Remote Desktop Connection on Windows (search 'RDP' in Start), or use an RDP client on macOS (Microsoft Remote Desktop) or Linux (Remmina). Enter the IP, username, and password from your welcome email.
Do I get full Administrator access?
Yes. All Windows RDP plans include full Administrator rights. You can install any software and modify system settings.
Can I run multiple simultaneous sessions?
Each plan supports 1 concurrent RDP session by default.
Which Windows versions are available?
We offer Windows Server 2019, 2022 and 2025. They run on Microsoft's evaluation license, which is activated automatically when your server is set up.
Linux VPS
How do I connect to my Linux VPS?
SSH using the credentials in your welcome email. On Windows, use Windows Terminal, PowerShell, or PuTTY. On macOS/Linux, open Terminal and run: ssh root@YOUR_IP
What Linux distributions are available?
Ubuntu (22.04 / 24.04), Debian (12 / 13), AlmaLinux (8 / 9 / 10), Rocky Linux 10, and CentOS Stream (9 / 10). Check the order page for the full list.
Do I get root access?
Yes, root access is included by default on all Linux VPS plans.
Can I reinstall the OS?
Yes. You can reinstall your OS from the client area at any time, choosing from available templates.
Billing and refunds
What is your refund policy?
New customers can request a full refund within 48 hours of their first successful payment. One refund per account. See our Refund Policy for full terms.
Do you offer annual billing?
Yes. Quarterly, semi-annual, and annual billing all cost less per month than monthly billing. The order page shows the exact discount.
Will I be auto-renewed?
Renewal invoices are issued 7 days before the due date. With auto-renew on (the default), they are paid from your account balance automatically. You can switch auto-renew off for each server in your client area.
Can I upgrade my plan later?
Yes. You can upgrade at any time from your client area. You only pay the prorated difference for the rest of your billing period.
Privacy and security
Do you log my server activity?
No. We maintain basic network-level metrics (bandwidth usage, uptime) but we do not log, monitor, or store the content of your server sessions.
Is my data encrypted?
All data in transit is encrypted via TLS. Data at rest on our infrastructure is encrypted where technically feasible. Your server's own data encryption is your responsibility.
Do you share data with third parties?
We share minimal data with our payment processor (Cryptomus) solely for billing purposes. We do not sell or share data with advertising networks.
How do I report a security vulnerability?
Please email [email protected] with details. We operate a responsible disclosure program and will respond within 24 hours.
Still need help?
Our support team is available 24/7 by ticket and usually replies within 2 hours.